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- Was the outcome positive or negative?
- How did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner?
- Based on what you have read in this unit, what could have been done to improve both the situation and the outcome?
- Describe professional civility/incivility?
- Analyze the impact professional relationships and patient care outcomes?
- Synthesize and discuss the incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?
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